Enjoy Free, fast and safety delivery all over UK. No matter how many items you order, you’ll enjoy free delivery to UK, USA and major European countries.
This delivery policy was updated 15th, June, 2022. Please notice that delivery time and shipping fee are not a static, We will update our delivery policy as the market quotation.
All packages will dispatched from our UK/USA/Canada/European warehouses domestically, not overseas. You will never have to deal with customs duties, taxes or complicated customs clearance and delays.
Delivery Range
SAMEBIKE could only ship to United Kingdom, USA,Canada and Part of European countries:Belgium、Czech Republic、Poland、Cyprus,Lithuania、Hungary、Luxembourg、Austria、France、Italy、Germany、Netherlands、 Slovenia、Slovakia、Estonia、Romania、 Denmark、Ireland、Sweden、Bulgaria、Croatia、Latvia、Finland、Portugal、Spain、Greece; the other countries are not included in our shipping area for now. If your shipping address is a Military or P.O. Box shipping address, we need shipping your order by using EMS, for other shipping methods couldn’t accept the Military and P.O. Box shipping address.
Shipping Costs
We are pleased to offer completely free shipping to addresses in below EU countries and USA.
| Countries | Shipping cost |
| Belgium、Czech Republic、Poland、Cyprus | Free |
| Lithuania、Hungary、Luxembourg、Austria | Free |
| France、Italy、Germany、Netherlands | Free |
| United States, United Kingdom | Free |
| Slovenia、Slovakia、Estonia、Romania | Free |
| Denmark、Ireland、Sweden、Bulgaria、Croatia、Latvia | Free |
| Finland、Portugal、Spain、Greece | Free |
Orders Processing Time
We take 1~2 business days for processing orders and upload tracking number within 48 Hours.
Shipping Time
The shipping time takes 4-7 days working days.
When your order is shipped out, a notification will be sent to the e-mail box you registered on our website.
You can find the tracking number when you login our site. And you can track the package online once the package has been shipped out.
Total Delivery Time = Processing Time + Shipping Time
Cancellation
Once your order has been paid, you need to cancel your order within 12 hours before our warehouse handle your order. We do not offer cancellation once the order status changed to”processing”.
Signatures Required.
Shipments containing ebikes are sent signature required due to the high value of the item and restrictions pertaining to the delivery of high-capacity lithium-ion batteries. The shipping carrier is instructed obtain a signature before delivery and should not leave packages unattended, although starting with the COVID-19 pandemic, shipping carriers may obtain visual confirmation that the recipient acknowledges receipt of the package as an alternative to obtaining a physical signature.
Shipping Carriers.
Samebike ships using DPD in UK/EU , FedEx and USPS is USA, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large/bulky items.
Refused Shipments – Flat Fee.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of £150/pc to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less £150/pc.